Nikos at the Larnaca office, 2024.
He'd spent years managing one of Europcar's branches in Cyprus. He knew the cars, the contracts, the late-night customer complaints. He also knew there had to be a better way — one where the person handing you the keys actually cared whether you had a good holiday.
So he opened a small office in Larnaca. One man, a few cars, one phone number printed on the back of a business card.
"From the first day in 2001, every phone call to this office has been answered by the same person. Day or night."
The 35-year phone call
The phone is the most important thing in the office. Older than the website. Older than the contracts. The car keys hang on the wall, but the phone is the one tool that's never been replaced.
When it rings — at three in the afternoon or eleven at night — it rings to Nikos. That is the entire customer service department.
The customers who became family
One Dutch family has come every August since 2017. They bring wooden clogs. A family from Munich brings German chocolate. The Goldbergs from Tel Aviv send photos of their kids growing up — taken next to whichever car Nikos handed them that summer.
Through good days and hard ones, our customers have stood by us as family — and we by them.
How we actually work
We show you the car before you book.
A real photo of the actual vehicle. The same one waiting at pickup.
We don't charge deposits on small cars.
Zero excess on economy and compact. Full insurance optional if you want it.
We give free upgrades — but we never promise them.
When the SUV is sitting there and the kids' eyes are wide, the keys go to the SUV.
We answer the phone. Always.
There is no after-hours queue. There is one person. He picks up.
"When you leave, I have one wish. See you again."